Customer Violence: The Other Workplace Violence Risk
Commentary and Checklist
A customer kidnapped a store employee during his lunch break after the employee refused to serve him at the marijuana shop in Washington where he worked.
Two customers, a 36-year-old man and an 18-year-old woman, tried to enter the store, but employees told them several times that they could not come in without proper identification, which the man did not have. According to employees, the man was "cordial" while inside the shop.
The two returned to a pickup truck, but the man then exited the truck and walked over to a car where the employee was taking his lunch break. The man pulled a gun on the employee, fired two shots into the window, got into the car, and drove away with the employee still inside.
Police arrested the man, who confessed to killing the store employee. The man said that he was having a bad day, and the employee "got the ugly side of it." "I did not think about it, I just pulled out the gun and shot him," the man said. Jonathan Glover "Employee of Cheney marijuana shop remains missing after kidnapping Sunday afternoon," www.spokesman.com (Sep. 11, 2017); "Man arrested in pot shop kidnapping gives murder confession to Spokane TV station," q13fox.com (Sep. 19, 2017).
- According to the Bureau of Labor Statistics, 409 workers in private industry and government were workplace homicide victims in 2014.Of those victims who died from workplace violence:
- 83 percent were male
- 49 percent were white
- 32 percent were working in a retail establishment
- According to the Bureau of Labor Statistics, 15,980 workers in the private industry experienced trauma from nonfatal workplace violence in 2014. These incidents all required days away from work.Of those victims who experienced trauma from workplace violence:
- 67 percent were female
- 69 percent worked in the health care and social assistance industry
- 23 percent required 31 or more days away from work to recover, and 20 percent involved 3 to 5 days away from work
- In 2014, 68 women and 341 men were victims of homicide in the workplace. Of these women, 32 percent were killed by a relative or a domestic partner, compared to two percent of the men; 34 percent of the women were killed by a robber, compared to 21 percent of the men; and 16 percent were killed by a coworker or work associate, compared to 15 percent of men.
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