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Frequently Asked Questions

All Users
  1. Am I required to do the training on this Site?
  2. How do I access my training assignment?
  3. What if I have a question about the training material?
  4. How can I change my password?
Site Administrators
  1. How do I add other users to the Site?
  2. How do I assign training to my users?
  3. Can I change the training assignments?
  4. How do I access the training records of my users?
  5. Where do I find the Model Forms and Model Policies?
  6. How do I ask additional questions?

All Users

1.    Am I required to do the training on this Site?

Each organization sets its own training requirements. If you are not sure whether you are required to complete training, please contact the Site Administrator for your organization, the person who asked you to register on the Site.

2.    How do I access my training assignment?
  • Registered users log in to access training.
  • Select Training on the orange menu bar to see the lessons assigned to you and their due dates.
  • Click the link for the lesson you wish to take.
Please note that each training module has several lessons that should be done in order.

3.    What if I have a question about the training material?

You can submit a question to the trainer by clicking the “Ask the Trainer” link found at the bottom of each training screen.

4.    How can I change my password?
  • Log on and click Control Panel on the orange menu bar;
  • Click My Info; and
  • Change your password and password clue and click Submit.
Site Administrators

1.    How do I add other users to the Site?

There are two ways to add users:

Recruit new users via email
  • Log in and click Control Panel on the orange menu bar;
  • Select Users below Control Panel;
  • Click Recruit New Users;
  • Fill in the email addresses of recruitees with a comma between each address;
  • Add your own comments under Additional Message; and
  • Click Submit to send the emails.
Add new users individually
  • Log in and click Control Panel on the orange menu bar;
  • Select Users below Control Panel;
  • Click Add/Edit Users;
  • Click Add New User;
  • Fill out the New User form (required fields are indicated by *);
  • Click Submit to complete the registration; and
  • Give the new user his/her user name and password.

2.    How do I assign training to my users?

The system automatically assigns all the training to every user with a site profile of manager or above. The trainee can see his/her training assignment by logging onto the Site and clicking the Training tab.

3.    Can I change the training assignments?

Yes, each Site Administrator can adjust the training assignments for his/her users. To do this:
  • Log in and click Control Panel on the orange menu bar;
  • Click Training below the Control Panel; and
  • Select Training Settings.
  • If you do not wish to use a set of lessons or bulletins, simply uncheck them.
  • To change the due date, select the desired length of time from the drop-down.
  • When the settings reflect your preferences, click Submit to register these choices on the system.

4.    How do I access the training records of my users?
  • Log on and click Control Panel on the orange menu bar;
  • Click Training under the Control Panel; and
  • Select Reports.
You can access either a summary report showing the number of lessons and bulletins completed per trainee or an expanded report giving full detail for each trainee.

5.    Where do I find the Model Forms and Model Policies?

The link to Model Forms and Policies is located on the orange menu bar that appears after login.

6.    How do I ask additional questions?

Use the Tech Support link on the top men bar and submit your question.  A customer service representative will reply promptly.

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